Shipping & Delivery Policy
All customers can view the details and status of their orders online to see if their order has been confirmed, is in the progress of being prepared or dispatched. This information is available by logging into 'My Account’.
You will receive an email when your items have been dispatched with an update as to when you will receive your order.
Delivery will be made to the address you supply when you place your order. We will deliver your order to the main entrance of the delivery address, where it is safe to do so, or otherwise as near as practicable to that entrance.
- Delivery by Govietmart
After your order has been sent to our Delivery Partners, all information will be updated on their website within 48 hours. Delivery time will depend on your shipping address.
You can check your order status online by selecting Track your Package. Govietmart's system is updated daily to provide you with the best order tracking service ever!
We may take a photo on delivery when a package is unattended. Photo on delivery shows you that your package is safe on arrival. The photo shows the location of your package. Delivery photos may appear in Track your package in Your Orders.
If you believe your parcel has been lost in the post, please contact our Customer Services team as soon as possible using these contact details. We will then investigate what has happened to your parcel.
Customers have up to a maximum of 30 days from the date of shipment to claim their package as lost in order to receive any compensation regarding their order.
The customer is responsible for the cost of a return, unless the product is damaged, incorrect, or incomplete at the fault of the company.
- Delivery by sellers
• Delivered by seller is a delivery option arranged directly by the seller.
• Information about 3PLs, estimated delivery leadtime, status of order will be updated by seller.
- Buyer should contact with seller to obtain the above information.
- About Shipping Restrictions
Certain restrictions prevent us from shipping certain products to all geographical locations. Restrictions for specific items may require the purchaser to provide additional information in order to ship the item.
If we’re unable to ship specific items to the address you selected, you’ll see a notification at checkout or when Govietmart hears from a shipping carrier. These restrictions can be related to local/state laws and statutes, hazmat materials, large and oddly shaped items, or Govietmart policy.